Student Experience Specialist
About us
Brainster Next College is an accredited applied-science college based in Skopje. We champion practice over theory: students learn by building, tackling real projects with industry mentors and partner companies, and applying modern tools—including AI—across their work. As part of the wider Brainster community, we’re a network of educators, practitioners, and employers focused on turning potential into performance and launching job-ready talent. Internally, we operate like a modern product team: clear goals, high ownership, fast feedback loops, and a culture of kindness. Join us to help shape the next generation of creators and problem-solvers and to raise the bar for practical higher education in the region.
About the job
The Student Experience Specialist plays a vital role in ensuring students at Brainster Next remain engaged, supported, and on track from enrollment to graduation. This role combines continuous performance monitoring, structured feedback processes, proactive intervention to support student engagement, counselling and career readiness preparation. Works closely with students, professors, and the academic team to foster a positive and productive learning environment, ensuring high levels of retention, satisfaction, and employability.
Key Responsibilities:
- Monitor student performance and engagement (grades, exams, attendance, assignments, daily observations) and flag early risk signals.
- Run early interventions: contact at-risk students, hold 1:1 check-ins, create/track action plans, escalate when needed, and involve parents where appropriate.
- Own structured feedback loops: run surveys, onboarding debriefs, group forums, and 1:1s; synthesize insights; coordinate actions with professors and the Academic Coordinator; close the loop with students.
- Drive retention and manage withdrawals professionally; document causes and recommend prevention improvements.
- Maintain student profiles (strengths, gaps, aspirations); guide career prep and targeted placement with the Partnerships team; prioritize high performers for internships, conferences, and projects.
- Coordinate high-value activities (internships, hackathons, guest lectures, industry projects): promote participation, manage logistics, and collect partner/student feedback.
- Collaborate cross-functionally with professors, the Academic Coordinator, Partnerships, and Student Services to resolve issues and improve the student experience.
- Report weekly/monthly on engagement, retention, participation, NPS, and placement readiness;
- Drive continuous improvement: turn insights into experiments, measure impact, and scale effective practices across cohorts.
Qualifications
- Strong organizational and time management skills.
- Excellent communication skills for in-person, email, and phone interactions.
- Ability to build rapport, instill trust, and maintain open communication with students.
- Analytical skills to interpret performance data and identify trends.
- Proactive problem-solving skills with the ability to design and implement tailored support strategies.
- Experience in student support, education, customer service, or other people-focused roles is considered an advantage.
Benefits we offer:
- Private Health Care
- Flexible Working Hours
- L&D Opportunities
- Unlimited Vacation Days
- Possibility for hybrid work
- Pet friendly office if you decide to work from office
*some of the benefits are available to our team after certain period of employment
